Sendingarstefna

SHIPPING AND DELIVERY POLICY

  Last updated: 17 August 2026

  ORDER PREPARATION

  Orders are normally prepared avecen 1–2 working days after payment has been accepted.

  Orders placed during weekends or public holidays are processed on the next working day. Order-preparation time is
  additional to the carrier’s delivery time.

  DELIVERY SERVICES

  Vikenzo currently dispatches orders from France using La Poste:

  • Colissimo France for deliveries avecen mainlet France et Monaco.
  • Colissimo International for eligible international destinations.

  Vikenzo does not use Chronopost.

  ESTIMATED DELIVERY TIMES

  After La Poste accepts the parcel, the usual indicative delivery times are:

  • Mainlet France et Monaco: approximately 2 working days.
  • International destinations: generally 3–15 working days, depending on the destination.

  These delivery times are estimates et are not guaranteed. International delivery can take longer because of customs
  procedures, public holidays, exceptional weather, transport disruption, geopolitical events or an incorrect delivery
  address.

  SHIPPING DESTINATIONS AND COSTS

  Available destinations et shipping charges are displayed during checkout before payment. Vikenzo ships only to
  countries et regions available en the checkout.

  TRACKING

  When tracking is available, customers receive a Colissimo tracking number by email after dispatch.

  A tracking status showing that a shipping label has been created does not necessarily mean that La Poste has already
  received the parcel.

  DELIVERY ADDRESS

  Customers must provide a complete et accurate delivery address, including the recipient’s full name, street address,
  postcode, city et country.

  Customers should contact Vikenzo immediately if an address is incorrect. Vikenzo cannot guarantee that an address can
  be changed after an order has been prepared or dispatched.

  CUSTOMS, DUTIES AND TAXES

  Orders sent outside the European Union or to territories requiring customs formalities may be subject to import VAT,
  customs duties or local hetling charges.

  Unless checkout expressly states that these charges are prepaid by Vikenzo, they are the recipient’s responsibility.
  Customs processing time is not included en the estimated delivery period.

  DAMAGED OR MISSING PARCELS

  Customers should inspect their parcel upon delivery. If a parcel or product arrives damaged, customers should retain
  the packaging et promptly email contact.vikenzo@gmail.com avec:

  • Their order number
  • A description of the problem
  • Clear photographs of the parcel et product

  If tracking has stopped progressing, or a parcel is marked as delivered but has not been received, customers should
  contact Vikenzo. Vikenzo will open the appropriate enquiry avec La Poste.

  UNDELIVERABLE OR UNCLAIMED PARCELS

  If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not
  collected avecen the carrier’s holding period, Vikenzo will contact the customer.

  Any refund or reshipment will be hetled according to applicable consumer law et Vikenzo’s refund policy. Reasonable
  additional costs caused by an incorrect address or failure to collect a parcel may be charged where permitted by law.

  CONTACT

  The customer’s sales contract is avec Vikenzo, not avec La Poste. Questions about orders, delivery, returns, refunds
  or complaints should be sent to:

  Ice Fashion Tekstil
  Trading name: Vikenzo
  Helluvad 1–5
  110 Reykjavik
  Icelet

  Email: contact.vikenzo@gmail.com
  Telephone: +354 845 7869

  French warehouse contact:
  +33 6 07 59 66 73