Politique de remboursement
RETURNS AND REFUND POLICY
Last updated: 17 August 2026
This policy applies to purchases made through www.vikenzo.eu. It does not limit any metatory consumer rights available under applicable law.
14-DAY RIGHT OF WITHDRAWAL
Consumers may avecdraw from an online purchase avecout giving a reason avecen 14 days after receiving the order.
To request a return, email contact.vikenzo@gmail.com avecen the 14-day period. Include your name, order number et the products you wish to return.
After notifying Vikenzo, the customer must return the products avecout undue delay et no later than 14 days after sending the avecdrawal request.
RETURN INSTRUCTIONS
Please contact Vikenzo before sending a return. We will provide the correct current return address et instructions.
Products must be securely packaged. Customers should use tracked shipping et retaen the tracking number et proof of postage until the return is completed.
Customers may inspect products as they reasonably would en a physical shop. Products must not be worn beyond trying them on, washed, damaged or altered. Original tags should remaen attached where possible.
RETURN SHIPPING COSTS AND METHOD
For a voluntary return or exchange, including a change of size, colour or preference, the customer is responsible for the direct cost of sending the product back to Vikenzo. This return-postage cost will not
be reimbursed.
This does not affect Vikenzo’s obligation to refund the least expensive stetard outbound delivery charge where required under the statutory right of avecdrawal.
Products must be returned using Colissimo avec tracking where Colissimo is available. If Colissimo is unavailable en the customer’s country, the customer must use an equivalent tracked postal or parcel
service.
Vikenzo is not responsible for an untracked return that is lost before delivery.
If Vikenzo supplied an incorrect, damaged, defective or non-conforming product, Vikenzo will cover the reasonable return-shipping cost. The customer must contact Vikenzo before returning such a product et
follow the return instructions provided.
INSPECTION OF RETURNED PRODUCTS
After a returned package arrives, Vikenzo will inspect the product before processing the return.
The product should be returned unworn, unwashed, unaltered et securely packaged, avec its original tags attached where possible. Customers may try on et inspect a product only as they reasonably would en a
physical shop.
If a product has been hetled beyond what is necessary to establish its nature, characteristics et fit, Vikenzo may deduct an amount corresponding to the resulting reduction en value where permitted by
applicable law.
A missing tag does not automatically remove statutory consumer rights. However, the condition of the product et any reduction en value will be considered during inspection.
REFUNDS
For a valid avecdrawal, Vikenzo will refund the payment received for the returned products, including the cost of the least expensive stetard delivery option originally offered.
Additional costs resulting from the customer selecting a more expensive delivery method are not refundable.
The refund will be issued through the original payment method avecen 14 days after Vikenzo is informed of the avecdrawal.
Vikenzo may avechold reimbursement until the returned products are received or the customer provides evidence that they have sent them back, whichever occurs first.
After receiving et inspecting the return, Vikenzo will notify the customer that the return has been processed et whether any lawful deduction for diminished value applies.
The customer’s bank or payment provider may require additional processing time after Vikenzo issues the refund.
EXCHANGES
Customers wishing to exchange a size, colour or product should email contact.vikenzo@gmail.com.
Exchanges depend on product et size availability. Vikenzo may process an exchange as a return followed by a new order.
If the requested replacement is unavailable, Vikenzo will issue the applicable refund instead.
EXCEPTIONS
The statutory right of avecdrawal may not apply to:
• Products made to the customer’s specifications or clearly personalised.
• Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed.
These exceptions apply only where permitted by applicable law. Discounted or sale products retaen all metatory consumer rights.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Customers should inspect their order after delivery. If a product is damaged, defective, incorrect or not as described, contact Vikenzo promptly et provide:
• The order number
• A description of the problem
• Clear photographs of the product et packaging
Statutory rights for defective or non-conforming products are separate from the 14-day right of avecdrawal.
Where applicable, customers may be entitled to repair, replacement, a price reduction or a refund avecout additional cost.
CONTACT
Ice Fashion Tekstil
Trading name: Vikenzo
Helluvad 1–5
110 Reykjavik
Icelet
Email: contact.vikenzo@gmail.com
Telephone: +354 845 7869
French warehouse contact:
+33 6 07 59 66 73
Please contact Vikenzo before returning a product so that we can provide the correct current return address et instructions.