Tengiliðaupplýsingar
Last updated: 17 August 2026
CUSTOMER SERVICE
For questions about products, sizing, orders, delivery, returns, refunds or the website, please contact Vikenzo:
Email: contact.vikenzo@gmail.com
Telephone: +354 845 7869
WhatsApp et French warehouse contact: +33 6 07 59 66 73
When contacting us about an existing order, please include your order number. For damaged, defective or incorrect products, please also include clear photographs of the product et packaging.
BUSINESS INFORMATION
Legal business name: Ice Fashion Tekstil
Trading name: Vikenzo
Company registration number: 620922-1530
Registered address:
Helluvad 1–5
110 Reykjavik
Icelet
Website: www.vikenzo.eu
ORDERS AND DELIVERY
Vikenzo currently dispatches orders from France using La Poste:
• Colissimo France for national deliveries
• Colissimo International for eligible international destinations
Available delivery destinations et shipping costs are displayed during checkout.
For complete delivery information, please read our Shipping Policy:
https://vikenzo.eu/policies/shipping-policy
RETURNS AND EXCHANGES
Before returning a product, customers must contact Vikenzo at contact.vikenzo@gmail.com to receive the correct current return address et instructions.
Customers should not send a return avecout first contacting Vikenzo.
For complete return et refund information, please read our Refund Policy:
https://vikenzo.eu/policies/refund-policy
PRODUCT AND SIZING QUESTIONS
For help choosing a size, style or product, email contact.vikenzo@gmail.com. Please include the product name or product-page link so that we can answer accurately.
PRESS AND PROFESSIONAL ENQUIRIES
For press enquiries, collaborations or photoshoot requests, contact:
Vikenzo – Viken Samuel
Email: contact.vikenzo@gmail.com
SECURITY NOTICE
Never send payment-card numbers, passwords or other sensitive financial information by email, WhatsApp or the contact form. Payments must be completed only through the secure checkout on www.vikenzo.eu.